A representative from Delta's SocialMedia sent me a short email saying they heard what happened and wanted my flight information and such. It was about 24 hours ago and still no response after I sent him the info. I'm planning on replying after this post.
I've contacted my local newspaper and seem to get the response "we're all busy here but I'll see what I can do." Not promising! Who wants to join me and target a media source? Shall we do our local Tallahassee media as a starting point or jump up to a national source? I'm also going to be writing a letter to the CEO but am not sure anything will result without pressure from more people.
Here's Delta's Auto-Reply
"Dear Jen Starks,
RE: Case 1482511
This is an automatically generated message to acknowledge the receipt of your email. Please do not reply to this message.
We appreciate your continued patience while we review your concerns. If you have requested a response to your email, you should hear from us within 30 business days. If you need assistance with a current reservation please contact Reservations directly at 1-800-221-1212. For international reservation locations, please visit https://www.delta.com/help/contact_us/reservations/index.jsp. They will be happy to assist you.
Delta Air Lines
Jen Starks, Owner www.ecologicalbabies.com firstname.lastname@example.org 850.284.5887