A representative from Delta's SocialMedia sent me a short email saying they heard what happened and wanted my flight information and such. It was about 24 hours ago and still no response after I sent him the info. I'm planning on replying after this post.
I've contacted my local newspaper and seem to get the response "we're all busy here but I'll see what I can do." Not promising! Who wants to join me and target a media source? Shall we do our local Tallahassee media as a starting point or jump up to a national source? I'm also going to be writing a letter to the CEO but am not sure anything will result without pressure from more people.
Here's Delta's Auto-Reply
"Dear Jen Starks,
RE: Case 1482511
This is an automatically generated message to acknowledge the receipt of your email. Please do not reply to this message.
We appreciate your continued patience while we review your concerns. If you have requested a response to your email, you should hear from us within 30 business days. If you need assistance with a current reservation please contact Reservations directly at 1-800-221-1212. For international reservation locations, please visit https://www.delta.com/help/contact_us/reservations/index.jsp. They will be happy to assist you.
Customer Care
Delta Air Lines
_______________________
Jen Starks, Owner www.ecologicalbabies.com ecologicalbabies@gmail.com 850.284.5887
10 comments:
I am soo in! Shared story on FB and will tweet it as well. Again, I am sorry this happened to you guys. Yet I am glad that you were willing to speak up when so many are not.
MSNBC and CNN Have a regular travel writer - you might want to contact him
His name is Christopher Elliot, he might be able to help bring your flying challenge to the public
http://www.msnbc.msn.com/id/10912488
Executive Email Carpet Bomb (EECB) - via consumerist.com
http://consumerist.com/2007/05/how-to-launch-an-executive-email-carpet-bomb.html
More from consumerist on delta:
http://consumerist.com/company/delta-air-lines/
http://consumerist.com/2010/06/does-delta-have-the-rudest-flight-attendants.html
Hope you don't mind I just retweeted a link to your story to our local media here in Atlanta, Delta's hub...in addition to Delta.
Thanks for the contact info. I'm on it!
Any tweeting is encouraged!
Shared on facebook too! Willing to help in any way...ley us know.
Laura, Alicia and baby Harper
You really might want to consider submitting your original complaint post to Boing Boing. (www.boingboing.net)They have a history of publishing and supporting people whose rights have been violated on airplanes or byairlines. It's not a Mommy Blog but it is interested in getting the word out about over-blown, presumptious jerks on airplanes.
No one reads the Democrat, Jen. Forget them. Go to WCTV or WTXL, they love human interest stories.
Gretchen- Thanks for Christopher's contact info. I contacted him a couple times with updates and he's written back interested in the story (fingers crossed!)
Post a Comment