Tuesday, September 21, 2010

Rebel with a Cause- Delta's First Response

 SO, I filled out my complaint online (see my Part 1-My Complaint to see what I wrote) and received an auto-reply (listed below). I wonder how many people complain on a daily basis and am sure they probably won't do much unless the press gets hold of this story.


A representative from Delta's SocialMedia sent me a short email saying they heard what happened and wanted my flight information and such.  It was about 24 hours ago and still no response after I sent him the info.  I'm planning on replying after this post.

I've contacted my local newspaper and seem to get the response "we're all busy here but I'll see what I can do."  Not promising!  Who wants to join me and target a media source?  Shall we do our local Tallahassee media as a starting point or jump up to a national source?  I'm also going to be writing a letter to the CEO but am not sure anything will result without pressure from more people.

Here's Delta's Auto-Reply

"Dear Jen Starks,

RE: Case 1482511

This is an automatically generated message to acknowledge the receipt of your email. Please do not reply to this message.

We appreciate your continued patience while we review your concerns. If you have requested a response to your email, you should hear from us within 30 business days. If you need assistance with a current reservation please contact Reservations directly at 1-800-221-1212. For international reservation locations, please visit https://www.delta.com/help/contact_us/reservations/index.jsp. They will be happy to assist you.

Customer Care
Delta Air Lines
_______________________



Jen Starks, Owner www.ecologicalbabies.com ecologicalbabies@gmail.com 850.284.5887

10 comments:

Tanashia said...

I am soo in! Shared story on FB and will tweet it as well. Again, I am sorry this happened to you guys. Yet I am glad that you were willing to speak up when so many are not.

Gretchen said...

MSNBC and CNN Have a regular travel writer - you might want to contact him
His name is Christopher Elliot, he might be able to help bring your flying challenge to the public

http://www.msnbc.msn.com/id/10912488

Casey said...

Executive Email Carpet Bomb (EECB) - via consumerist.com

http://consumerist.com/2007/05/how-to-launch-an-executive-email-carpet-bomb.html

More from consumerist on delta:
http://consumerist.com/company/delta-air-lines/

http://consumerist.com/2010/06/does-delta-have-the-rudest-flight-attendants.html

bdogmama said...

Hope you don't mind I just retweeted a link to your story to our local media here in Atlanta, Delta's hub...in addition to Delta.

Ecological Babies said...

Thanks for the contact info. I'm on it!

Ecological Babies said...

Any tweeting is encouraged!

Anonymous said...

Shared on facebook too! Willing to help in any way...ley us know.
Laura, Alicia and baby Harper

Anonymous said...

You really might want to consider submitting your original complaint post to Boing Boing. (www.boingboing.net)They have a history of publishing and supporting people whose rights have been violated on airplanes or byairlines. It's not a Mommy Blog but it is interested in getting the word out about over-blown, presumptious jerks on airplanes.

Tallahassean said...

No one reads the Democrat, Jen. Forget them. Go to WCTV or WTXL, they love human interest stories.

Ecological Babies said...

Gretchen- Thanks for Christopher's contact info. I contacted him a couple times with updates and he's written back interested in the story (fingers crossed!)