Dear Ms. Starks: We have had the opportunity to review your posting on the “Raising a Green Family” blog and have initiated an internal investigation on the matter.
As part of our focus on ensuring the safety of all passengers, we do have strict criteria as to the type of seating used by infants and small children. In the event that a child’s seat does not meet these guidelines, it is standard procedure for our flight attendants to request that you not use the seat.
Based on your blog, it sounds as though you were not pleased with the way this information was presented to you and for that we apologize. As we continue to investigate this matter internally, we would like to offer you some compensation and will have our Customer Care Department contact you to discuss the details later today.
We appreciate you bringing this to our attention and hope you will offer us the opportunity to serve you in the future.
Delta’s Social Media Team
Jen Starks, Owner www.ecologicalbabies.com firstname.lastname@example.org 850.284.5887