Thursday, September 23, 2010
Delta's First Offer of Compensation-Take it or Leave it?
After apologizing, she said she wanted to make it up to me by compensating me for my plane ticket and offer me some sky miles. I was thrown a little off guard, since I figured nothing would be offered until the investigation went through. At that point, I had the opportunity to take the offer and let the situation go. Perhaps I should. After all, being heard, apologized to, and refunded was a nice gesture. Over the last few days, however, I have realized that I might have the opportunity to be a voice for all the other mamas (and dads) to listen to our concerns about flying with children, change/improve the regulations, and request all parents to be better informed on how to keep our children safe inflight.
Here's the bottom line:
It's obvious from all of my experiences (and yours) that the attendants aren't trained uniformly on regulations, parents have extra unnecessary stress and isolation by not being offered extra consideration inflight or during boarding, attendants aren't being held accountable for bullying and forcing someone to do something that isn't mandatory, there's ambiguity about "carriers" and proper restraints for babies, and it shouldn't be okay to have someone bullied, humiliated, and then deboarded off a plane by armed police when they weren't disobeying federal regulations.
We have a golden opportunity to pressure Delta to improve its policies permanently. How often does that come by us? This might actually give Delta the chance to be the top choice for parents when considering airlines. Sounds like a win-win, if you ask me.
Thank you to everyone for sharing your own experiences, providing me with support and encouragement, and for your great ideas to improve traveling with children on airplane. My next step is to continue to rally up the media to make it a national issue, to write more complaints to higher authorities, and to find out how much Delta is willing to step up without more pressure.
When I have some firm addresses/contact info and perhaps a formal letter template you can use to send your own letter, I'll post again. In the meantime, please continue to share our story on Facebook/Twitter and encourage people to offer their suggestions on how their experience on flights could be improved. Include this link for a place to post them: http://ecologicalbabies.blogspot.com/2010/09/rebel-with-cause-best-case-scenario-can.html
I look forward to hearing your suggestions and hope you'll continue to help make a difference for all of us on future flights...
Jen Starks, Owner www.ecologicalbabies.com firstname.lastname@example.org 850.284.5887