A Couple of Notes:
1. Send a mass email cc'ing everyone from each section. That shows them that they aren't the only ones who are hearing from you. It adds the pressure and intensity of what you're saying.
2. The BIG guys have hidden emails. I have their link to email them below and they will receive the letter individually.
3. The optimal time to send these emails are Sunday evening and Monday morning. As the week presses on, they have other "issues" to compete and catch their attention.
4. I'm not asking but FEEL FREE to send the same email everyday this week...maybe even next week. We want them to think we're not going away.
Policy Makers:
Richard.anderson@delta.com, allison.ausband@delta.com, Heidi.gould@delta.com, toby.broberg@delta.com
FAA Hotline: http://www.faa.gov/contact/safety_hotline/
SUBJECT: "Infant in Arms" Safety Regulations Need Updating!
To Whom it Concerns,
I am writing to ask you to review and update your safety policies regarding “infant in arms.” A friend of mine, Jen Starks, was recently escorted off an airplane because a flight attendant attempted to force her into following an FAA “regulation” that did not exist. While the attendant acted poorly and abused her position, the situation illustrates the importance of proper guidelines and adequate instruction of parents and flight staff regarding infant safety on airplanes. Parents should feel secure in knowing that the regulations have been purposefully constructed to ensure safety and all involved should be adequately educated on the proper procedures. I am joining with many other people in this movement and believe that the situation requires serious consideration. I hope that you will join with us and work towards improving standards and ensuring the excellence of air travel in the U.S.
Sincerely,
______________________________________________________________________________
MEDIA:
belkin@nytimes.com, chris@elliott.org , eileen@takingthekids.com, abratton@ap.org
SUBJECT: Join Us--"Infant in Arms" Safety Regulations Need Updating!
Hi,
I am joining with many people in a movement to improve safety standards and policies regarding “infant in arms” air travel in the U.S. A friend of mine, Jen Starks, was recently escorted off an airplane by armed police because a flight attendant attempted to force her into following an FAA “regulation” that did not exist. While the attendant acted poorly and abused her position, the situation illustrates the need for proper guidelines and adequate instruction of parents and flight staff regarding infant safety on airplanes. Parents should feel secure in knowing that all regulations have been purposefully constructed to ensure safety and all involved are adequately educated on the proper procedures. Jen’s story has recently appeared in Mothering Magazine, and I am asking you to write a story that puts additional pressure on policy makers to update and improve guidelines and education. Thank you for your consideration.
Sincerely,
Jen Starks, Owner www.ecologicalbabies.com ecologicalbabies@gmail.com 850.284.5887
9 comments:
done...but the chris@elliot.org came back as undeliverable?
Done, and Chris@elliot.org also bounced back for me.
chris@elliott.org
Thanks for letting me know. I changed it on the post.
Done! Can't wait to see what comes of this :)
I don't know you, Jen, but I found your blog linked through the Enjoy Birth blog. Just wanted to let you know I just sent an email to the Delta representatives. Before I read about your experience, I bought tickets with Delta since they were the cheapest for where/when I wanted to go, but I wish it had been a different airline! I will keep this incident in mind next time I need to purchase tickets. Thanks for working for this! :)
Rebekah- I didn't know about that particular blog. I'll be checking it out-thanks!
I don't blame Delta for this incident, per say. All it takes is a bad attendant to ruin the experience, you know?
you are so hardcore. i love it. i'll pass this link around too...
Any updates on this? Or did it just fizzle out? :(
Delta's CEO responded! His personal administrative assistant called me and we had over an hour's worth of discussion about my complaints and suggestions for improvement. She assured me that she would speak to the CEO about my issues, apologized for the way I was treated on the plane, and would work toward putting my suggestions into committees that work toward positive change. They couldn't tell me anything about the flight attendant's reprimands, since it was a charter company (not Delta) who's crew was on the plane. They had their own internal investigation. As far as any compensation, they gave me a sky club account for 3 years where I could receive extra attention and service while hanging around in airports. I've used it a number of times and believe that the course of action Delta took was satisfactory, even if today I don't see all my suggestions being utilized. If I had gone through this again, I'd do the same thing.
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